Receptionist & Exec Assistant soft client
AdvaTel
Target Market
Business
Category
Soft Clients
Summary:
PhoneEasy IP Attendant Console enables the receptionists and executive assistants of your business customers to manage and route incoming phone calls more efficiently. GENBAND's innovative PC client based attendant console puts the benefits of a hardware console on the attendant's PC display. Encompassing both mouse and keyboard call control, the console is equally beneficial for the frequent or occasional user. The console can control over 1000 User Extensions.
Features:
The console can provide:
- A status view of all group lines showing telephone status
- Employee Presence (status) from GENBAND's PC Client & the Corporate Outlook Calendar
- Allows answering and distribution of calls through drag and drop
- Provides rapid retrieval of contact details
- Allows ‘point and click’ to dial phone numbers
- Allows Call Pickup, Call Park and quick Park Retrieval
- Allows live handoff as a supervised or blind transfer
- Active Screen Incoming Call
- My Workgroup allows categorization of people you communicated with frequently
- Flexkeys used as Speed Dials
- Conference
- Call Scheduler used for Reminders
- Call Stacker to try several employees in sequence to reach a live person
- Call Logs showing incoming, outgoing and missed calls
- Operator can enter a script for difference calls based upon incoming called number. Example "Thank you for calling ABC Company how may I direct your call?"
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Directories available:
- Internal, External, Emergency, Outlook, Favorites.
- Corporate Branding available
Benefits:
- Speeds call answering – increasing customer satisfaction
- Integrates to Outlook & Exchange directories
- Works as standalone console or part of a large Operator pool
- Can support answering multiple incoming directory numbers