GENBAND offers enterprises real-time communications solutions to migrate or replace an existing PBX, in their own network, in a private cloud or as part of a move to our Kandy Business Solutions cloud. Regardless of deployment model, GENBAND offers organizations a scalable and innovative alternative to proprietary PBX and UC products. GENBAND supports over five million enterprise seats, including hundreds of sites that have greater than ten-thousand seats. GENBAND embraces open standards including SIP and WebRTC without sacrificing functionality or reliability. Our straight-forward licensing models, robust REST APIs and SIP phone support contain costs, accelerate the pace of innovation and eliminate de facto vendor lock-in.
GENBAND solutions are designed to meet users’ changing expectations for business communications by enabling unified communications and collaboration services from almost any device. Deploy our Smart Office clients on PCs, Macs, iOS and Android devices or access with just a web browser.
GENBAND acquired the Nortel Carrier VoIP and Application Solutions Business (CVAS). Our teams have decades of experience deploying communications solutions for the world’s largest service providers, government agencies, medical facilities, corporations, and universities. GENBAND believes in real investment protection, providing options to maintain legacy endpoints and migrate legacy systems – including Nortel SL-100, CS 2100, AS 5300 and CS 1000 deployments.
The GENBAND Application Server has successfully completed rigorous US Government JITC testing, assuring government agencies and departments that GENBAND is committed to enabling secure communications. Our Nortel heritage enables Nortel SL-100, CS 2100, AS 5300 and CS 1000 customers to migrate to a GENBAND solution without retraining an entire agency or department. GENBAND solutions scale to support centralized deployment architectures.
Organizations that have standardized on Lync / Skype for Business or IBM Sametime / Connections can continue to use those solutions and add unified communications. Employees can receive or place calls from their desktop or mobile clients or escalate a conversation into a multi-party video call with screen share. There’s no need to start over and retrain users.
Organizations with thousands of analog phones (aka POTS or tip/ring phones) have struggled to find a cost effective plan to migrate to IP. The problem is that most IP-PBX solutions rely on 24 or 48-port analog gateways that need to be deployed near the supported devices. As an example, a hospital with five thousand ports of analog would need to deploy over one hundred 48-port gateways or over two hundred 24-port gateways. Each gateway requires rack space and back-up power within a few hundred meters of the analog device. GENBAND’s G5 Line Access Gateway offers an affordable alternative with over 750 ports per chassis frame and easily supports legacy copper wiring plans. G5 Gateways also support emergency standalone operation so there is no concern about migrating call control to a centralized data center or the cloud.
Many organizations consider their contact center to be the front door to their business. GENBAND’s focus on industry standards assures interoperability with the industry’s leading contact center providers via SIP trunks or legacy PRI. In addition, our Kandy Business Solutions cloud provides multiple hosted contact centers that can be acquired on a per-seat basis. Choose a simple solution for basic help desk services or an omni-channel offer that empowers agents to concurrently manage multiple forms of communication (text, e-mail, phone, etc.). Kandy makes it easy to move off legacy hardware that can’t meet your customer’s expectation or your budget.