Enterprises strive to find innovative ways to gain a competitive edge in today’s global economy. GENBAND's Kandy Platform as a Service (PaaS) helps businesses improve customer interactions and boost worker productivity by weaving real-time contextual communications directly into applications and business processes both on mobile and on the web.
Kandy is a cloud based, real-time communications software development platform, built from GENBAND’s tested communications, presence and security software. The solution framework includes Application Programming Interfaces (APIs), Software Development Kits (SDKs) and pre-built applications (Kandy Wrappers)—like video shopping and support assistance, click to call, visual attendant, two factor authentication and more—to accelerate time to market. The outcome-based pay-as-you-grow business model helps service providers accelerate time-to-market, minimize upfront investments, and focus on value-added services instead of infrastructure.
The Kandy APIs and SDKs allow enterprises to integrate real-time communications into their own applications augmenting functionality and enhancing reach and productivity. For example, with Kandy it is easy to integrate calling capabilities into CRM or any other business process/application using the own lines, numbering and voice features.
Kandy adapts to enterprises of all sizes. It can be consumed from GENBAND’s public cloud infrastructure or deployed on a large enterprise private cloud infrastructure as a white label solution. Large enterprises can go to market from the public cloud while their private Kandy cloud is being implemented and seamlessly switch users over to it once it is built.